There are various ways to track EMS package in the Philippines. The most conventional way is by using PhilPost’s Track and Trace tool.
Track EMS Package
To track an EMS package, go to PhilPost’s official website, click Track & Trace below the company logo. A new window will pop-up.
Enter the tracking number in the box provided.
As per instruction, you must enter the 13-digit tracking number of the parcel you wish to track. Remember, a standard EMS tracking umber is consist of 13 alphanumeric characters. It starts with two letters followed by 9 random numbers and it ends with two letters (abbreviation of the originating country). Here’s an example: EM123456789KR
It doesn’t matter whether you type the letters in lower or upper case.
Click Find to start tracking your item.
The shipment status will show in the same window. If you get a ‘No Record Found’ error, first, verify that the tracking number you’ve entered is correct. Second, if your parcel was sent like two or three days ago, it might be that the parcel haven’t arrived yet in the Philippines. And lastly, bear in mind that PhilPost’s track and trace tool doesn’t update real-time. Even if they update the shipment progress today, there is a possibility that the record will appear the next day or a few hours after. So be patient to wait until it pulls up the record. You may track EMS package from time to time.
Alternatively you can call PhilPost directly to inquire about the whereabouts of your EMS package at +63-2-8543580 and +63-2-8544621. OR, send them an email inquiry to [email protected].
Just to set your expectation, you might have a hard time calling them through their local numbers. Hence, you’d rather send them an email. As per my experience, I usually receive a reply within the day if I send an email in the morning.
PhilPost is open from 9AM until 5PM, Mondays to Fridays.
You can also track shipments sent through Registered Mail and Air Parcel using Track and Trace.
If you get ‘The page cannot be displayed’ error, track your parcel instead from the official tracking website of the originating country or go to this link.
PhilPost website was revamped last September. To track your EMS package, go to the updated link provided above. Click Track and Trace below the Search box then wait for the pop-up window to appear.
The website is best viewed in Internet Explorer. If you get ‘Only secure content is displayed’ warning, click Show All Content button.